Account Manager Sao Paulo

• With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries.
• Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering.
• We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.
• Amaris is your stepping stone to cross rivers of change, meet challenges, and achieve all your projects with success.
• At Amaris, we strive to provide our candidates with the best possible recruitment experience.
• We like to get to know our candidates, challenge them, and provide proper feedback as quickly as possible.
• Here''s what our recruitment process looks like:Brief Call: Our process begins with a brief virtual/phone conversation to learn about you, understand your motivations, and ensure we have the right job for you.
• Interviews: Typically around 3 interviews, depending on the role''s seniority.
• You will meet with your potential line manager and other team members to discuss your experience, skills, the role, and our culture and opportunities.
• Case Study: Depending on the position, you may be asked to complete a test, such as a role play, technical assessment, or problem-solving scenario.
• We adapt our process to each individual and role, always aiming to provide the best candidate experience.
• We look forward to meeting you!Job descriptionThe Account Manager plays a crucial role in ensuring the satisfaction and retention of both clients and independent professionals employed through Amaris Consulting.
• Here are the main responsibilities:Client Support and Relationship Management: Act as the primary contact for clients and independents, providing support and resolving issues.
• Onboarding and Guidance: Facilitate onboarding for new clients and employees, ensuring understanding of services and benefits; support employees withadministrative, legal, and financial matters.
• Contract and Compliance Management: Oversee contract preparation and management, ensuring legal and regulatory compliance.
• Dispute Resolution: Resolve conflicts promptly, and implement measures to prevent future disputes.
• Quality Assurance and Improvement: Monitor service quality, gather feedback, and implement improvements.
• Communication and Reporting: Keep stakeholders informed and prepare reports on account status and challenges.
• Professional Development Support: Support employees'' professional growth through resources, training, and knowledge sharing.
• Market Awareness: Stay updated on industry trends and laws to advise and plan strategically.
• **Ideal candidate:**Bachelor''s degree in a relevant field.
• 1-3 years of customer service or similar experience.
• Excellent communication, interpersonal skills, attention to detail, and organization.
• Fluent in Portuguese, Spanish, and English.
• Proficient in MS Office, especially Excel and PowerPoint.
• Independent work ability, problem-solving, analytics, and reporting skills.
• Mastery of generative AI tools (e.
• G.
• , ChatGPT) is a plus.
• Amaris Consulting is proud to promote diversity and inclusivity and welcomes applications from all qualified candidates.
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