Senior Customer Success Manager

• Cartas fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity.
• Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.
• Together, Carta is creating the end-to-end ERP platform for private markets.
• Traditional ERP solutions dont work for Private Funds.
• Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers.
• Cartas software for the Office of the Fund CFO does just that - its a new category of software to make private markets look more like public markets - a connected ERP for private capital.
• For more information about our offices and culture, check out our Carta careers page.
• The Problems Youll SolveIn this role as a Senior Customer Success Manager on our team, you will be on the front lines to proactively respond to customer inquiries in a scaled manner.
• You will seek to understand the challenges facing Cartas customers, and enable and empower them to utilize and extract value from Carta.
• Operate in a scaled client ownership structure to respond to sensitive customer inquiries regarding contract renewals, pricing increases, and escalationsLearn to prioritize inbound customer requests based on a variety of factors including urgency, renewal timeline, churn risk factors, etc.
• Understand and execute basic contract renewal negotiations according to defined policies and processesManage

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