PESSOA SUPERVISORA DE CENTRAL VAREJO

Air Liquide

  • São Paulo - SP
  • Permanente
  • Período integral
  • Há 14 dias
Hello, candidate! At Air Liquide, we value inclusion and diversity, so we are pleased to inform you that you are participating in an anonymous selection process, meaning that no personal information will be available. Your assessment will be based on your technical skills and, later, in your behavioral interview. Please fill out all fields of your application with as much detail as possible, remembering that this is essential for your assessment in the anonymous selection process.About Air LiquideThrough the passion and diversity of its people, Air Liquide leverages the energy and environmental transition, healthcare changes and digitalization, and delivers greater value to all its shareholders.Join us for a stimulating experience: you will find a world of learning and development opportunities where creativity is at the heart of what we do, in an open, collaborative and respectful environment.How will you CONTRIBUTE and GROW?Descrição resumida do cargo
- Responsável por controlar, acompanhar e implementar estratégia de eficiências para a Central de atendimento, bem como supervisionar o atendimento operacional.
- Liderar as equipes, cobrando os resultados, visando a excelência da área.
- Realizar interface com as áreas de apoio, tanto rotineira quanto para casos urgentesResponsável por supervisionar a equipe de Pronto Gases da empresa:- Gestão de pessoas (acompanhamento dos atendimentos e processos que os atendentes fazem, aplicar feedback );- Gestão de escala, folga e férias dos colaboradores;
- Acompanhamento de KPIs (produtividade e eficiência);
- Gestão das métricas e imputação dos dados relativos ao comissionamento dos atendentes;
- Processo de Monitoria (mensalmente monitora algumas ligações e emails, visando identificar gargalos e oportunidades de melhoria);Do you have these requirements?Graduação superior completaYour differences drive our performanceAt Air Liquide, we are committed to building a diverse and inclusive workplace, which means that, regardless of your gender identity, sexual orientation, color, age, religion, nationality or disability, we value a work environment made up of true stories, built by true people.
Our processes reflect this, being diverse and free from any prejudice, therefore, we do not collect information such as date of birth, gender, marital status or full address in our selection stages. If this information is sent, it will be disregarded.We strongly believe that a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Here you can be you!!

Air Liquide