Genesys Cloud
- Campinas - SP
- Permanente
- Período integral
- Good understanding of the following Genesys Products Design call-Flow Architect/ Script/ Data Actions/ Data table Integration with Salesforce, Genesys APIs, PCI PAL, GenAI Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
- Trunks, E1/ T1(CAS, CCS), SIP etc.
- , Gateway protocols: SIP and MGCP Good ITIL Knowledge Incident, Change & Configuration Management
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