Network Operations Centre (NOC) Team Lead
1GLOBAL
- São Paulo - SP
- Permanente
- Período integral
- This role calls for someone with solid leadership skills and the ability to bring teams together and keep things running smoothly, even under pressure. You should be well-organized, able to juggle priorities, and comfortable working independently while following direction from remote teams. A calm, analytical approach is important, especially when dealing with tough or unexpected situations. Being detail-oriented and committed to doing things right is key, along with having the people skills to build strong relationships across teams. We’re looking for someone who’s proactive, motivated, and aligned with the bigger picture of our operations. You should understand the impact your work has on the customer experience, especially during incidents, and be able to connect local day-to-day work with central management through clear communication and reporting. Flexibility and resilience in a fast-moving environment are a must.
- Oversee day-to-day operation, guiding the team in incident response and resolution
- Manage daily planning, resource allocation, and workload balancing across the team
- Responsible for supporting the selection, recruitment, onboarding, performance and continuous training of NOC analysts
- Monitor team performance and drive improvements through individual development and process refinement
- Coordinate communication between local teams, service management, and other stakeholders
- Ensure compliance with procedures and consistency in incident documentation and escalation
- Lead coordination during critical incidents, ensuring timely escalation and follow-up
- Promote a culture of continuous improvement and operational efficiency
- Willing to work hands-on alongside the team, actively participating in daily operations
- Maintain situational awareness of ongoing incidents and service impacts
- Serve as the primary local point of contact, working in coordination with the central NOC management team.
- Degree in Telecommunications, Computer Science, or equivalent experience
- Strong hands-on experience with CORE/RAN networks and telecom protocols such as SS7, MAP, SIP, CAP, ISUP, and DIAMETER
- Solid understanding of mobile network architecture and service delivery
- Proven ability to coordinate complex incidents involving multiple systems and teams
- Familiarity with IoT ecosystems and network monitoring tools is an advantage
- Experience in a 24/7 NOC environment, including team coordination
- Proficiency in English, with strong communication and documentation skills
- Proven leadership experience
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.