We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesReject All Cookies Accept All CookiesSearch JobsJob DescriptionJob Title: Project Specialist_Customer Claims AdministrationReq ID: 48543Job Location (Short): Caxias do Sul, BRAEmployment Type: Full TimeSegment: Danfoss Power Solutions SegmentJob Category: Quality and Environment, Health and Safety (EHS)Work Location Type: On-siteThe Impact You'll MakeAs a Project Coordinator at Danfoss, you will play an essential role in customer service and product support. This role involves handling critical quality issues and product recalls. You will act in support of the Quality Business Unit (BU) and customers, coordinating activities to contain quality problems at the customer's facilities, in addition to managing the forecasted expenses related to these actions. Furthermore, you will ensure transparency in warranty data among Customer Claims Management, Best Customer Connect (BCC), and the Business Units. Good communication skills in English and knowledge of SAP are essential for this position.What You'll Be Doing
Organize, coordinate, and provide support on high-impact quality issues that may lead to product recalls, field rework, or containment actions at the customer's site.
Investigate, define, monitor, and publish warranty reports that facilitate decision-making.
Analyze, collect, and develop expense models related to critical quality issues.
Communicate effectively and promptly with the Business Unit (BU) Quality, Engineering, Sales, service partners and global customers via email, phone, or video to report significant quality issues.
Prepare customer communications in the form of Quality Information Bulletins, disclosing relevant issues or recalls.
Support claims administration activities from creation to closure, providing timely feedback and resolution to the customers on open issues.
What We're Looking For
Bachelor's degree in Engineering and/or Quality Management.
Advanced English
Knowledge of SAP
Experience in customer claims administration
What You'll Get from Us
Competitive Salary
Unimed Health Insurance (no deduction for employee and legal dependents)
Dental Insurance
Short Term Incentive (Bonus)
Food Allowance
Pension Plan
Employee Assistance Program (Optum)
Ready to Make a Difference?If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Information at a GlanceDanfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
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