Head of Operations

• Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
• Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
• Manage team budgets and ensure cost efficiency.
• What we expect from you Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads) Experience in Sales, Contact Center, Customer Support English and Portuguese proficiency Stages of interview HR interview Case interview with LX Lead Test task Test task presentation to LX Lead Gathering recommendations Offer Why us Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions.
• Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions.
• Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
• Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals.
• Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.

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