Implementation Consultant

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships, and communication throughout project ensuing the customer and internal project team is kept up to date on the status of projects or tasks.
• Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
• Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing.
• Develop and deliver onsite or remote customer-specific training programs during the project implementations.
• Assists Support teams with resolution of customer configuration defects.
• In-frequent travel (up to 20%) to customer sites

• This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting.
• You will have access to the entire Global Services community for support, consisting of incredibly talented, Peers, Project Managers, Solution Architects and Subject Matter Experts.
• A tenured member of the team will be your dedicated Intelexian mentor, for the duration of your onboarding.

• A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate Injury/Illness on the job.
• Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
• Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers (such as Datamaran, Enhesa, Verisk, and Workday)
• Opportunity to configure across multiple devices (desktop, mobile etc.)

• A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
• A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset, able to anticipates customer needs beyond initial requests, simplifies processes, and delivers efficient, user-friendly solutions.
• A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.

• Customer Obsessed, always seeking to understand customer choices, and ways to delight our customers.
• A team player, constantly considering ways to improve performance, and support others to ensure the team's overall success.
• An innovator, with an inquisitive mind, actively seeking new ways of working, through experimentation to solve problems.
• Courageous, willing to respond to challenge and take on the unknown.
• Deliver results, setting high personal expectations for your own performance.
• Adaptable, and therefore comfortable dealing with uncertainty, complexity, and change.
• Strong interpersonal skills, particularly with regards to communicating and negotiating with customers and colleagues of all levels within an organization.

• Participate in Corporate onboarding - Learn about Intelex, our parent companies, our history, and our values.
• Participate in Departmental onboarding - Learn our software, our methodology and how you fit into the organization.
• Work with an onboarding mentor - Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone doing the job.
• 1:1 - Meet the team, leadership, individuals across the organization. Make friends and build your internal network.

• Complete key Departmental onboarding assignments - Learning the key components to the role, ensuring you are ready to be customer-facing
• Start a project with the support of your Mentor, Manager, and the entire team
• Take on other ad-hoc customer facing or behind the scenes customer work.

• Fully ramping up, with role-specific critical metrics and targets.
• Growing your knowledge - Learning more Intelex software components and features.

• Effectively manage four or more concurrent projects, as well as deliver sustainment services for customer enhancements.
• Guide customers towards standard methodologies and industry best practice.
• Become an Onboarding Mentor - helping the next generation learn and grow.
• Achieve positive customer feedback for quality and delivery.

• Intelex will perform background and criminal record checks.

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