FBS Lead Domain Architect (Services Operations)
- Brasil
- Permanente
- Período integral
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and collaborative work environment
- Leaders with deep market knowledge and strategic vision
- Design and develop robust IT domain architecture solutions integrating processes, applications, data, and technology.
- Align architecture deliverables with enterprise standards, vision, and strategic roadmap.
- Interpret and address complex internal and external business challenges, recommending industry best practices to improve products, processes, and services.
- Lead technical planning, create or modify specifications, and review high-level designs to ensure architectural integrity and compliance.
- Define and maintain non-functional requirements and architectural principles to ensure solution quality.
- Plan and manage the architecture runway to enable full, timely solution delivery.
- Implement a continuous improvement roadmap for domain architecture.
- Collaborate closely with enterprise and system architects to ensure cohesive solution delivery.
- Set and guide the architectural direction for the domain with high autonomy.
- Lead cross-functional initiatives, vendor engagements, and contractor relationships.
- Mentor development teams, produce reference implementations, and establish frameworks.
- Promote built-in quality and continuous delivery practices across solutions.
- Support the design of omnichannel customer service operations, ensuring integration of contact channels such as calls, chat, and self-service.
- Enable context-aware routing for service requests (e.g., billing, claims, underwriting, policy servicing).
- Define architecture to support real-time interaction handling, workflow navigation, and service request logging.
- Support tools and systems enabling agents to access customer profiles, service histories, and case updates.
- Ensure service operations architecture facilitates seamless escalation paths to specialized teams.
- Bachelor’s degree in Computer Science or or IT-related areas.
- Strong development experience in at least one or two of : Java, C#, Node/Python frameworks such as Angular or React.
- Deep expertise in domain architecture, preferably within Service Operations or Insurance/FSI sectors.
- Proven track record in large-scale architecture design and implementation.
- Experience in customer service process optimization, omnichannel support systems, and operational workflow integration.
- Strong leadership skills with the ability to mentor, influence, and collaborate across diverse teams.
- Application development, integration techniques, and database platforms
- Familiarity cloud technologies and architectures in one or more cloud platforms (Azure, AWS, Google).
- Devops Process using IaC (Terraform or similar) and CI/CD tools (eg: Jenkins, Github)
- Fluent level in English
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development