Reservation Center Attendant

• Handle incoming reservation requests via phone, email, and messaging platforms (chat e social media).
• Provide accurate information about hotel rates, availability, and packages.
• Ensure proper registration of reservations in the system (PMS / Booking Engine).
• Offer personalized service to increase guest satisfaction and maximize direct sales.
• Follow up with guests to confirm bookings and support pre-arrival needs.
• Handle modifications, cancellations, and special requests efficiently.
• Collaborate with hotel sales and operations teams to ensure smooth guest experiences.
• Maintain professional communication and comply with established service standards.

• Fluent English (speaking, writing, and reading) – mandatory.
• Previous experience in hotel reservations, call center, or customer service (preferred).
• Strong interpersonal and communication skills.
• Ability to work under pressure and manage multiple tasks.
• Basic knowledge of hotel systems (PMS, channel manager, booking engine) is a plus.
• Availability to work on shifts, including weekends and holidays.

• Customer-oriented mindset.
• Excellent verbal and written communication.
• Negotiation and problem-solving skills.
• Organization and attention to detail.
• Teamwork and adaptability.

• Competitive salary and performance bonuses.
• Training and professional development.
• Dynamic and collaborative work environment.
• Opportunity to grow within the hospitality industry.

UNITY HOTELARIA E MARKETING LTDA