Field Service - Process Engineer
CPM Holdings, Inc.
- São Paulo - SP
- Permanente
- Período integral
- Maintain expert level of product knowledge and application.
- Provide technical field assistance, and/or training for internal employees and customers in operation, startup and/or shutdown and process troubleshooting, perform inspections of existing Crown equipment during shutdowns and assist plant/contractors with recommend repairs.
- Recommend process improvements to improve operational efficiency.
- Provide leadership in resolving plant operational problems within the defined schedules.
- Analyze root causes of operational malfunctions and provide resolutions.
- Travel to project sites to preform onsite evaluation or inspection of customer’s plants.
- Listen, understand and convey customer requirements.
- Identify customer's needs and sales opportunities to help future growth.
- Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases.
- Maintain professional business relationships with all customers and colleagues worldwide.
- Prepare field reports after all customer visits and distribute to the appropriate personnel.
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Maintain professional business relationships within target accounts.
- Provide ideas, suggestions and efforts to the group.
- Observe all Crown safety policies and/or customer’s safety policies, whichever is stricter.
- Perform other related duties as required and assigned.
- Bachelor’s degree in Chemical, Mechanical or Electrical Engineering.
- A minimum of 3 years of experience in oilseed crushing or refining industry processes.
- Good written and verbal communication skills.
- Establish and maintain effective working relationships with co-workers, customers, and vendors.
- High integrity and ethics.
- Working knowledge in AutoCAD.
- Knowledge of fabrication, welding, and non-destructive examination (NDE) techniques.
- Knowledge of computers and applications, such as Microsoft Office.
- Must be able to communicate in English fluently. Ability to communicate in a second language – European or Asian languages preferred but not required.
- Ability to travel on need basis – domestically or internationally and up to 75% of the time.