Delivery Manager - SAP AMS

• Lead and manage the end-to-end Application Management Services (AMS) for SAP S/4HANA environments.
• Serve as the primary point of contact and trusted advisor for the client, effectively managing expectations and communication.
• Guarantee the successful delivery of services, ensuring strict adherence to project deadlines, scope, and budget.
• Coordinate and orchestrate multidisciplinary teams, including SAP functional consultants, ABAP developers, Basis administrators, and PMOs.
• Oversee and ensure the quality of all project deliverables, implementing best practices and quality assurance processes.
• Proactively identify, assess, and mitigate risks and impediments, developing and implementing effective resolution plans.
• Build and maintain strong, long-term client relationships, focusing on achieving high levels of customer satisfaction and value.
• Develop and present regular progress reports, KPIs, and project status updates to both internal and external stakeholders.
• Manage SAP service contracts, ensuring strict compliance with Service Level Agreements (SLAs) and contractual obligations.
• Adapt and apply Agile, Waterfall, or hybrid project management methodologies to fit the needs of the service and client.

• Proven experience in a delivery or management role for Application Management Services (AMS) specifically focused on SAP S/4HANA.
• Advanced proficiency in English (both written and verbal) is mandatory for this role.
• Solid understanding of SAP Basis and ABAP concepts to effectively manage technical teams and discussions.
• Demonstrated leadership and influencing skills, with the ability to guide multidisciplinary teams and inspire trust, even without direct formal authority.
• Excellent communication, negotiation, and conflict resolution skills, with the confidence to interact with all levels of an organization, from technical teams to executive stakeholders.
• Strong project management skills with a results-oriented approach, focused on delivering high-quality outcomes on time and within budget.
• Superior analytical and problem-solving abilities, with a structured approach to navigating ambiguity and identifying root causes.
• A proactive and autonomous work ethic, with the initiative to anticipate issues, suggest improvements, and take full ownership of services.
• Hands-on experience working with Agile, Waterfall, or hybrid project methodologies.
• Unwavering commitment to ethics, transparency, and professional integrity.

• Advanced proficiency in Spanish (both written and verbal) is a significant plus.
• A customer-centric mindset with a passion for adding tangible value to the client's business.
• Proven ability to manage pressure and conflict with emotional maturity and diplomacy.
• Strategic thinking with the ability to connect project deliverables to broader business objectives.
• A collaborative team player with high adaptability to multicultural, fast-paced, and dynamic work environments.

• São Paulo/SP or São Leopoldo/RS (according to your location)
• This is a hybrid role requiring 2 days per week on-site.

• We are people serving people
• We think and act like owners
• We are driven by performance
• We grow and learn together
• We pursue excellence and simplicity
• Innovation and creativity are in our DNA

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