After Sales Training Manager (M, F, D)

• Training Management- Assess the knowledge level of the Dealer After Sales Strategic Team, identify training needs, and define short-, mid-, and long-term individual training plans; - Organization of annual training plan (budget, venue, invitation, participants checking) and reporting; - Maintain AS staffs'' training history and results; - Plan and ensure availability of training facility and required training vehicles; - Develop and managetraining material (literature, systems, etc.
• ) incl.
• procurement and maintenance; - Attendance of PAG Train the Trainer seminars and International Training Conference.
• LMS/CMS Management (PPN Support)- Management of PPN users and certificates of After Sales personnel; - Support & solve functional PPN problems (operational topics); - Training Database and reports analysis- Web based training (WBT): Learning Path management for all affected AS personnel; - Manage Global Learning Patch content and ensure up to date methodology; - Create and adapt training materials, workbooks and manual translations; - Train the local trainers to support PBR certification strategy.
• Translation and Proofreading of Documents and Information- Proofread the Driver''s Manual, manage printing of the Brazilian version and supply to VPC; - Provide translation and proofreading support for PPN content, both for PAG and the agency; - Translate and proofread training materials, including WBT and Theory Test questionnaires; - Proofread service information materials.
• - Provide a robust system basis to manage the sales funnel by integrating all prospecting channels into a structured tracking and follow-up process; - Conduct regular analysis of sales funnel indicators to support Regional Managers in optimizing dealer-level processes; - Support market research activities through provision of reliable customer data as well as measure identification.
• Education- Bachelors Degree in Engineering (Mechanical, Electrical or related areas); - Automotive TechnicalTraining, Training Organization, High Voltage Expert (HVE).
• Experience- 5 years working experience in Technical Training related fields; - Sound knowledge and proven experience in the Automotive Industry (Manufacture Industry knowledge preferred); - Body & Repair experience is desirable (with aluminum expertise).
• Competencies and skills- Solid analytical capacity; - Structured workingmethod with attention to organization and documentation; - Clear and confident communications skills, both verbal and written; - Ability to conductpublic presentations; - Strong car cultureand automotive knowledge; - Fluency in Englishlanguage is required.
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