Deputy Manager
- Curitiba - PR
- Permanente
- Período integral
🎓 Formação: Ensino superior completo
🧾 Experiência: 5 a 8 anos (experiência em BPO é um diferencial)
🗣️ Inglês: Obrigatório͏🧠 O que buscamos:✔ Sólida experiência em funções similares
✔ Experiência em gestão de pessoas
✔ Atenção aos detalhes
✔ Capacidade de oferecer alto nível de atendimento ao cliente em processos de contabilidade e relatórios
✔ Excelentes habilidades de comunicação escrita e oral
✔ Capacidade de resolução de problemas e organização
✔ Colaboração com outras equipes
✔ Conhecimento de ferramentas de Contas a Pagar (AP) do mercado
✔ Proficiência em MS Office
✔ Habilidade em gestão de stakeholders e clientes͏💼 Responsabilidades:
- Liderar uma equipe de aproximadamente 25 colaboradores (FTEs), supervisionando tarefas relacionadas a relatórios, aprovações e avaliação de dados no Concur
- Garantir o cumprimento dos KPIs e SLAs definidos
- Revisar atividades diárias da equipe: faturamento, pagamentos, dúvidas de fornecedores, disputas, auditorias, análises e outras demandas do processo de contas a pagar
- Gerenciar prazos e garantir comunicação eficaz com todas as partes envolvidas
- Interagir com a equipe de contabilidade e parceiros internos para resolução de problemas
- Liderar múltiplos stakeholders internos e externos
- Apoiar na geração de métricas e relatórios do processo
- Atuar como gestor de pessoas: recrutamento, desenvolvimento, mentoria e acompanhamento da equipe
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Invoice to Pay(Transactional Accounting) .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.