HRBP Manager
- São Paulo - SP
- Permanente
- Período integral
● Write, review and translate policies; creating training about them to ensure team’s assimilation to information.
● Provide HR support, guidance, training and coaching to operational leaders, making HR processes and policies clear, collecting feedback to improve them and improving their management capability.
● Partner with HR COE areas to map, review and improve full employee life-cycle experience, including employer branding, recruiting, onboarding, communication, performance assessment, offboarding.
● Run operational team HR cycle, including: targets setting and communication, promotion, performance review and tracking, eNPS and variable pay audit.
● Support employee’s offboarding process, joining termination communications to give proper support and ensure all steps required are completed and compliant.
● Organize Culture and Engagement events in the Risk Ops Center and run recurrent recognition programs for employees.
● Maintain accurate HR records and provide regular reporting on key HR metrics to inform decision-making.
● Grab and analyse data from different sources to identify patterns and trends on People Management, Talent Profi les, etc and propose processes improvements
● Ensure compliance with local regulations and internal company policies, collaborating with HROps, Payroll, Employee Relations and Legal as needed.
● Provide expert guidance and support on all employee relations matters, including disciplinary actions, grievances, confl ict resolution, and investigations.
● Partner with Mexico HRBP team to standardize processes and procedures among countries. Role Qualifications:● Graduated Bachelor’s or Master’s degree, preferably in Business Administration, Human Resources, Psychology or Communications.
● Excellent verbal and written communication skills in Portuguese and English.
● Ability to handle sensitive information with discretion and maintain confi dentiality while negotiating and solving problems.
● Results oriented, with strong organization skills, attention to detail and ability to handle multiple tasks, learning fast and working independently.
● Relationship builder and able to create rapport with different levels and types of stakeholders.
● Profi cient in Microsoft Offi ce and/or Google Suite (Word, Excel, PowerPoint).
● Experienced professional in operational environments, such as Call-centers and BPOs. EEO Statement:
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.