Moderator - Support Agent
Blaze
- Salvador - BA
- Contrato
- Período integral
- Welcome and engage customers in conversation
- Respond to requests and/or concerns via chat or email.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
- Maintain and keep platforms free from any inappropriate or illegal content.
- Ensure that the customer adheres to the game rules and regulations.
- Knowing our products inside and out to be able to provide accurate information
- A native Portuguese speaker
- Fluent English speaker
- Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self-improvement
- Willing to work on a shifting schedule, weekends and holidays.
- Schedule coverage is 40 hours and can go up to 44 hours per week.
- 100% Remote work
- Paid time off