Technical Success Manager

São Paulo - SP
Permanente
Período integral

Há 15 dias

DescriptionPosition at EF EdTechLocation: São Paulo
Team: Technical Solutions
Reports to: VP, Technical Solutions & SecurityAbout the RoleWe are looking for a Technical Success Manager (TSM) to support large-scale educational (B2S) deployments of Efekta's digital learning platforms.This role is suited for someone with a strong technical and delivery background who is comfortable operating in complex, multi-stakeholder environments. You will play a key role in ensuring successful onboarding, integration, and ongoing technical performance across school systems, districts, and institutional partners.You will act as a trusted technical partner, working closely with internal teams and external stakeholders to drive successful implementations at scale. This role requires a balance of hands-on technical execution, structured delivery, and proactive stakeholder management.Efekta offers a dynamic, international environment with opportunities to work on high-impact education programs across regions.What You'll DoCustomer Onboarding, Integrations & Technical Ownership

Lead technical onboarding and implementation for large-scale education deployments
Act as the primary technical owner for assigned programs and accounts
Design and implement integrations such as SSO, APIs, and data flows with school systems and partner platforms
Support configuration of solutions to meet program and operational requirements
Troubleshoot issues and coordinate resolution across Product and Engineering
Proactively monitor system performance, risks, and dependencies

Stakeholder Management & Delivery

Work closely with program stakeholders such as administrators, IT teams, and partners to ensure successful rollout
Manage expectations across technical and non-technical audiences
Provide structured updates on progress, risks, and technical readiness
Support scaled deployments where consistency and repeatability are critical

Training & Enablement

Deliver technical training sessions to external stakeholders and internal teams
Develop clear, scalable onboarding and enablement materials
Support adoption by ensuring stakeholders understand system capabilities and constraints

Documentation & Knowledge Management

Own and maintain high-quality technical documentation for implementations
Develop playbooks and repeatable processes for scaled deployments
Capture recurring issues and solutions to improve future support

Cross-Functional Collaboration

Partner closely with Sales, Customer Success, Product, Engineering, and Support
Provide technical input for RFPs, RFIs, and security questionnaires
Share feedback to improve products and processes

Continuous Improvement

Identify opportunities to improve customer experience and internal workflows
Help scale processes as Efekta continues to grow
Stay curious and learn new technologies relevant to our platform

What We're Looking ForEssential Experience

4 to 6 plus years in a technical support, implementation, or solutions role
Experience supporting business applications or large-scale deployments
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Comfortable explaining technical topics to non-technical audiences
Organised and able to manage multiple tasks simultaneously
Customer-focused mindset
Fluent in Brazilian Portuguese and English, with excellent spoken and written communication skills in both

Desirable Skills

Experience with SaaS platforms
Exposure to system integrations, APIs, or SSO
Understanding of security and data privacy regulations such as GDPR and ISO 27001
Basic knowledge of the software development lifecycle
Project coordination or project management experience

Technical BackgroundA solid technical foundation is required, but deep expertise is not expected. Successful candidates will receive training on EF's products, systems, and technologies.Personal QualitiesWe are especially interested in candidates who are:

Friendly, approachable, and collaborative
Proactive and eager to learn
Comfortable working in a fast-paced environment
Detail-oriented and reliable
Adaptable and calm under pressure

Why Join Us?

Work in a dynamic, international environment
Collaborate with colleagues from around the world
Gain exposure to enterprise customers and modern SaaS technology
Clear opportunities for career progression across teams and regions
Be part of a company that values energy, culture, and innovation

About EF Education FirstAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF Education First

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