Customer Support Specialist - Portuguese and English

Eyes of Wonder

  • Belo Horizonte - MG
  • Permanente
  • Período integral
  • Há 2 mêses
As a Customer Support Agent at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. You’ll be working in a fast-paced, tech-driven environment where your contributions will directly impact our user experience and product evolution.Requirements:
  • 0-1 year of experience in a Customer support role, preferably in a tech
  • Excellent spoken and written communication skill in English
  • Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
  • Strong empathy skills, excellent communication and problem-solving skills
Responsibilities:
  • Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction
  • Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience
  • Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team.
  • Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness
  • Share insights and feedback to improve the product and service and contribute to long-term solutions
Eyes of Wonder is more than just a software development company; it is a community of daring minds united by a common passion for technology.We extend an invitation to fellow explorers, thinkers, and dreamers to initiate this thrilling odyssey with us.

Eyes of Wonder