Product Manager - GTM Technology Platforms

Alajuela Costa Rica - MS
Permanente
Período integral

Há 6 dias

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Technology Product & Platform ManagementJob Sub Function: Technical Product ManagementJob Category: Scientific/TechnologyAll Job Posting Locations: Alajuela, Costa RicaJob Description:Johnson & Johnson is hiring for a Product Manager — GTM Technology Platforms to join our team located in Shockwave Medical Costa Rica.Position Overview:This role will own the product strategy and roadmap for core GTM platforms including Salesforce CRM, marketing automation, and customer support systems. You will partner closely with Sales, Marketing, Customer Support, Operations, Engineering, and IT teams to build scalable platforms that improve productivity, streamline workflows, and enable data-driven decision making.This role play an important role in exploring and implementing AI-driven capabilities across the GTM ecosystem, leveraging emerging technologies such as Salesforce Agentforce and modern AI models like Claude to unlock new efficiencies and smarter customer engagement.Essential Job Functions

Define and drive product strategy, roadmap, and execution for GTM technology platforms including Salesforce CRM, marketing automation, and customer support systems
Partner with Sales, Marketing, Customer Support, and Operations teams to identify business needs and translate them into scalable platform solutions
Lead the design and evolution of GTM workflows including lead management, account management, customer engagement, and support operations
Collaborate with engineering and IT teams to deliver secure, scalable, and reliable platform capabilities
Identify opportunities to improve commercial productivity through workflow automation, better data quality, and platform simplification
Explore and implement AI-powered capabilities across the GTM stack, including use cases such as sales insights, marketing personalization, support automation, and intelligent workflows
Work with emerging technologies such as Salesforce Agentforce and AI models like Claude to prototype and deliver AI-enabled experiences for sales, marketing, and support teams
Ensure the GTM ecosystem supports accurate reporting, analytics, and data-driven commercial decision making
Drive cross-functional alignment across business stakeholders and technical teams to deliver impactful platform initiatives
Continuously evaluate and modernize the commercial technology stack to support the evolving needs of the business.

Requirements

Bachelor Degree in Computer Engineering, Supply Chain, Business or related field or equivalent experience of 10 years.
Have minimum 7 years of product management experience, preferably working with enterprise or platform products
Have experience with GTM platforms such as Salesforce CRM, Marketing Automation platforms, or Customer Support systems
Understand how technology platforms support sales operations, marketing engagement, and the customer lifecycle
Have curiosity and experience exploring AI-powered product capabilities, including tools such as Salesforce Agentforce, Claude, or other modern AI platforms
Can identify and prototype AI-driven use cases that improve sales productivity, marketing effectiveness, or support operations
Are comfortable working across business stakeholders, engineering teams, and IT organizations to drive product outcomes
Have a strong ability to translate business problems into scalable platform solutions
Are data-driven and use metrics and insights to guide product decisions
Thrive in environments with ambiguity and can prioritize effectively across competing initiatives
Experience in healthcare, MedTech, or regulated environments is a plus

Required Skills:Preferred Skills: Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy

Johnson & Johnson

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