FBS - Help Desk Insurance Policy Support Representative Jr
- Brasil
- Permanente
- Período integral
Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Performs work independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.Role Description:
- The function of this individual would be to help make policy updates, remove discounts, update coverage on renewal based on the finding of audits completed by other members of the team.
- We will be focusing on correcting rating inaccuracies and enforcing policy and coverage eligibility.
- Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.
- Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.
- Works in multiple systems to access information, process transactions, and document important notes in customer file.
- Reports systems or process issues to supervisor.
- Proactively identifies process improvement opportunties and makes suggestions to optimize efficiency, increase quality, and reduce costs.
- Performs other duties as assigned.
- Grows knowledge through self-directed learning.
- Supports peers by sharing knowledge and helping them understand the knowledge management system.
- Assists with maintaining knowledge management system to ensure knowledge resources are current.
- Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.
- Decision Making - Intermediate
- Critical Thinking - Intermediate
- Problem Solving - Intermediate
- Basic Data Entry - Intermediate
- Data Analysis - Entry Level
- Communication - Written and Verbal - Intermediate
- Microsoft Office Suite - Entry Level (1-3 Years)
- General Internet Navigation - Entry Level (1-3 Years)
- Microsoft Teams - Entry Level (1-3 Years)
- Minimum Required: 1-3
- Preferred: 1-3
- Minimum Required: Fluent
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- *Note: Benefits differ based on employee level