
Field Service Engineer, MALDI Biotyper
- Atibaia - SP
- Permanente
- Período integral
- Performs Preventive Maintenance (PM) and basic services on our MALDI Biotyper Systems. Preventive Maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the MALDI Biotyper application performs to Bruker specification. Preventive Maintenance also includes running complex organic and biochemical compounds that verify system performance.
- Basic troubleshooting on-site using Digital Volt Meter (DVM) or via remote diagnostic software to independently determine whether an onsite visit is required.
- Re-qualify the instrument after service repair by executing Operational and Performance protocols including running complex compounds for verification.
- Makes travel arrangements and generates individual expense reports.
- Secures customer’s acceptance of the Preventive Maintenance or repair.
- Coordinates customer WebEx Sessions, phone support, and lab facility inspection.
- Required to attend certified MALDI Biotyper product training in German factory.
- Communicates/works closely with service/support centers.
- B.S. Degree in electrical engineering, electronics, biotech or chemistry related fields or equivalent experience.
- Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
- Working knowledge of MS Office products.
- Basic understanding of network interfacing.
- Valid Driver’s license.
- Excellent communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
- Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
- Strong organizational and prioritizing skills.
- Ability to work independently yet has a team focus.
- Must be responsive and reliable.
- Ability to travel on a routine basis and maintain a current Passport as required for international travel.
- Occasional lifting of up to 50 pounds.
- Able to manipulate small hand tools.