IT Infrastructure Team Lead

• Provide day-to-day task coordination and mentorship for a small regional network operations team; may include direct line management depending on regional structure
• Coordinate day-to-day network operations across the Americas, ensuring service availability and adherence to operational standards
• Support and manage Level 3 incident escalations, including root cause analysis and follow-up actions to prevent recurrence
• Administer and oversee ServiceNow assignment groups, ensuring incidents, problems, and changes are handled efficiently and transparently
• Act as a primary escalation and coordination point between regional teams, global architecture, cybersecurity, and vendors
• Support network infrastructure activities including site connectivity, LAN/WAN changes, upgrades, and standardization initiatives
• Assist with change management activities, including communication, coordination, validation, and post-implementation reviews
• Maintain and improve network documentation, operational procedures, and runbooks
• Coordinate vendor activities, including SLA tracking, performance reviews, and service quality follow-up
• Participate in and support regional and global operations meetings
• Mentor and guide network engineers, fostering skill development and operational consistency
• Support small to medium infrastructure projects through planning, coordination, documentation, and execution support
• Promote operational excellence, continuous improvement, and a strong customer-service mindset across the team

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 5-7 years of experience in enterprise network operations or infrastructure support
• Initial leadership or coordination experience (project manager, team lead, senior engineer, shift lead, or equivalent)
• ITIL Foundation certification preferred
• Cisco CCNA or equivalent networking certification preferred

Amcor