Retail Excellence Manager

• Leading a team, this role ensures operational excellence, consistent brand standards, and best-in-class service execution across all touchpoints.
• The ideal candidate combines strategic retail leadership, a passion for luxury beauty, and a deep understanding of the Brazilian retail landscape.
• Key Responsibilities:Retail Operations & Field Team LeadershipLead, inspire, and manage the Retail Field Team, ensuring performance, motivation, and alignment with brand standards.
• Drive sales and productivity KPIs across the retail network, identifying opportunities for growth and optimization.
• Ensure a luxury client experience in every store by maintaining high standards of customer service and boutique operations.
• Collaborate with Visual Merchandising, Marketing, and Supply Chain teams to ensure flawless in-store execution.
• Retail Excellence & Performance ManagementImplement global and regional retail excellence strategies tailored to the Brazilian market.
• Develop and monitor store performance dashboards and lead monthly performance reviews.
• Ensure adherence to SOPs and retail audit protocols, identifying and correcting gaps.
• Launch and track local initiatives that enhance the customer journey and increase loyalty.
• Training & DevelopmentOversee the Training Department to design and deliver impactful training programs for beauty advisors and field teams (sales, product knowledge, clienteling, service standards).
• Partner with HQ and regional teams to localize and implement global training content.
• Drive the development and upskilling of retail talent, from onboarding to advanced coaching.
• Establish a feedback loop from the field to continuously evolve training content based on market needs.
• Team & Talent DevelopmentBuild and maintain a high-performance culture through effective leadership, coaching, and succession planning.
• Conduct regular store visits to engage with teams and ensure alignment on brand vision and priorities.
• Support recruitment, onboarding, and retention strategies to attract and grow top-tier retail talent.
• Profile & Qualifications:Bachelor's degree in Business or related field; MBA a plus.
• 8+ years ofexperience in retail leadership roles.
• Mandatory previous experience in the luxury beauty or luxury fashion industry.
• Proven experience managing large field teams and training functions.
• Strong understanding of the Brazilian retail landscape, consumer behavior, and luxury expectations.
• Fluent in Portuguese and English.
• French is a plus.
• Exceptional leadership, communication, and organizational skills.
• Data-driven mindset with a passion for excellence and innovation.

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