Senior Technical Account Manager
- Brasil
- Permanente
- Período integral
Collaborate with customers and account managers to maximize the value of the world’s leading email-based risk assessment solution, driving reduced fraud, lower friction, and increased profitability.Key responsibilities include proactive account analysis, optimization of risk strategies, and delivering strategic insights during business reviews. The role requires a consultative mindset, strong analytical skills, and a focus on delivering measurable customer value.You’ll work with real-time digital identity intelligence, analyzing millions of transactions monthly across major players in Financial Services, Insurance, and e-Commerce.Work Model: Hybrid (1 Day On-Site Per Week) in São PauloResponsibilities
- Partner with clients to assess business needs and define project scope, objectives, and deliverables.
- Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
- Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
- Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
- Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
- Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
- Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
- Gather client feedback to inform product development and enhance the overall customer experience.
- Bachelor's degree in IT or equivalent experience in payments, fraud, risk management or ecommerce industry.
- 5+ years of client-facing experience, with a strong focus on risk mitigation strategies.
- Proven track record in account management, client delivery, and complex project implementations.
- Strong consultative, analytical, and problem-solving skills, with proficiency in statistics and data forensics.
- Excellent communication, presentation, and stakeholder management skills across technical and non-technical audiences.
- Demonstrated ability to build and maintain long-term client relationships and drive customer satisfaction and retention.
- Experienced in cross-functional collaboration with product, operations, and sales teams.
- Highly organized, results-driven, and capable of managing multiple priorities under pressure.
- Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement.
- Spanish is mandatory and advanced English is required.
- Hybrid work system
- Wellbeing programs
- Life insurance
- Health and dental plans
- RECARES days for supporting charity
- Access to employee resource groups with volunteer time
- Access to learning and development resources