Operations Manager
Amazon Ver todas as vagas
- Nova Santa Rita - RS
- Permanente
- Período integral
- Lead and supervise a team of Area Managers and hourly associates.- Responsible for the overall safety, quality, performance and customer experience of the team.- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.- Accountability for meeting and exceeding operational goals.- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.- Mentor, train and develop teammates for career progression and learning.- Ability to develop and share best practices across the shifts and network.- Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.Key job responsibilities
- Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.- Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.- Manage a shift directly and a major process directly or indirectly - becoming a subject matter expert in your area.- Set / clarify requirements and expectations for Area Managers and Team Leaders.- Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.- Carry out supervisory responsibilities in accordance with the organizations policies and procedures.- Implement change and/or develop new processes as required.- Participate from time to time in cross-functional Process and Business Improvement projects.- Candidates must be flexible to work weekends and/or overnight shifts regularly.Basic Qualifications- Experience in managing and developing teams
- Experience within a distribution center, logistics, or manufacturing environment
- Work a flexible schedule including weekends, nights, and holidays during peak season
- Bachelor's degree
- Experience in communication and presentation skills, both written and verbal in Portuguese & EnglishPreferred Qualifications- MBA, or Master's degree in management, business administration, economics, engineering, marketing
- Experience in business process improvement, Lean or Six Sigma
- Knowledge of and proficiency in Excel and SQLOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.