Servicenow Senior Consultant

• The ideal candidate will have a strong technical background and experience in the Hi-Tech domain.
• This hybrid role requires excellent English language skills and offers a day shift with no travel requirements.
• ResponsibilitiesLead the implementation and management of ServiceNow ITSM solutions to ensure optimal performance and alignment with business objectives.
• Oversee the development and maintenance of ITIL V4 and ITIL V3 processes to enhance service delivery and operational efficiency.
• Provide expert guidance on best practices for ServiceNow ITSM to support continuous improvement initiatives.
• Collaborate with cross-functional teams to identify and address technical challenges and opportunities for innovation.
• Ensure compliance with industry standards and regulations to maintain the integrity and security of IT services.
• Develop and deliver training programs to enhance the skills and knowledge of team members and stakeholders.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Facilitate communication and collaboration between technical and non-technical teams to ensure seamless service delivery.
• Conduct regular reviews and audits of ITSM processes to ensure adherence to established standards and guidelines.
• Drive the adoption of new technologies and methodologies to enhance the efficiency and effectiveness of IT services.
• Provide technical support and troubleshooting for complex issues related to ServiceNow ITSM.
• Develop and maintain documentation for ITSM processes procedures and best practices.
• Participate in strategic planning and decision-making to align IT services with business goals.
• QualificationsMust have extensive experience with ServiceNow ITSM.
• Must have in-depth knowledge of ITIL V4 and ITIL V3 processes.
• Should have experience in the Hi-Tech domain.
• Must possess excellent English language skills for reading writing and speaking.
• Should have strong analytical and problem-solving abilities.
• Must be able to work effectively in a hybrid work model.
• Should have a proactive approach to identifying and addressing technical challenges.
• Must have the ability to collaborate with cross-functional teams.
• Should have experience in developing and delivering training programs.
• Must be able to monitor and analyze performance metrics.
• Should have experience in conducting reviews and audits of ITSM processes.
• Must be able to drive the adoption of new technologies and methodologies.
• Should have strong documentation skills.
• Certifications RequiredITIL V4 CertificationServiceNow Certified System Administrator#J-18808-Ljbffr

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