Job Description:Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs the Regional Physical Safety & Security Manager for LATAM, you oversee safety and physical security programs across offices within your geographic area. You execute regional standards spanning incident response, site operations, EHS, workplace violence prevention, vendor management, and travel risk. Through partnerships with Real Estate and HR, you mitigate regional threats and deliver a resilient workplace.This position is an individual contributor role reporting to the Director, Physical Safety & Security.ResponsibilityLead LATAM regional safety and physical security operations across assigned sites; ensure consistent execution of global policies and standardsCoordinate incident response and escalation with the global security operations center (GSOC) and site teams; conduct post-incident reviews and corrective actionsManage security vendor relationships (guard force, monitoring, risk intelligence) including SLAs, staffing, post orders, compliance, and performanceAdminister and optimize site security technologies (access control/badging, video management, intrusion); ensure uptime, data governance, and integrationsDrive life-safety and EHS partnership with Workplace Experience (fire/life-safety systems, drills, AEDs, ergonomics) and ensure local regulatory complianceExecute travel risk and employee safety programs; brief travelers, monitor events, and support emergency responseConduct risk assessments, audits, and site reviews; recommend and implement mitigations and design improvementsSupport new site openings, expansions, and decommissions with security design requirements and commissioningDevelop training and awareness for employees, reception, and vendors on safety, emergency procedures, and reportingTrack and report KPIs/OKRs for incidents, vendor performance, technology health, and program maturity; present insights to leadershipMaintain regional budgets and forecasts for vendors, technology lifecycle, and projectsCollaborate with Legal/HR/IT Security on investigations and evidence handling; uphold privacy and regulatory requirementsParticipate in on-call rotation and provide after-hours support for regional incidents as neededTravel regionally within LATAM for audits, projects, and incident response as requiredWork onsite full-time and respond to after-hours incidentsJob DesignationIn Office: Employee works from the physical workspace 100% of the time.Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBachelor’s degree in a relevant field8+ years experience leading security or safety operations in multi-site environmentsExperience managing contract guard vendors and service providersExperience with workplace violence prevention and threat assessment practicesExperience administering enterprise access control and video management systemsExperience leading incident response and investigations with cross-functional partnersExperience defining operational metrics and dashboardsExperience implementing security programs in new facility locationsPreferredMaster’s degree in a relevant disciplineProfessional certifications such as CPP, PSP, or NEBOSHMembership in international security organizations such as OSAC or ASISExperience supporting security design for construction projectsLanguage skills in Portuguese and EnglishKnowledge of regional EHS and life-safety regulationsKnowledge of relevant ISO standards and audit requirementsLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.#LI-Onsite #LI-LB3
