Contact Center Agent, Medimix

• The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.
• üDelivers prepared talks, reading from scripts, in order to persuade potential physicians to complete a survey and adjust scripts to better target the needs and interests of specific individualsüExplains survey objectives and answer questions from physicians.
• üUpdates the existing database with any modifications or changes and the present status of the physicians or prospective respondents.
• üSchedules appointments to perform the survey with the physician.
• üProvides individualized customer service of high-standard professional level.
• üBuilds interest in the surveys offered by the organization and follow up on initial interactionüHandles physicians directly either electronically, or telephone and responds to doctors inquiries and questions promptly.
• üProvides feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• üTransfers customer calls with complex inquiries to appropriate staff.
• üCompletes call reports and logs.
• üKeeps smiling on the phone !

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