Manager, Trust & Risk Operations

• Lead and mentor a team of risk/fraud analysts, ensuring timely and high-quality investigations into consumer transactions, behavioral signals, and platform activity to detect fraud, abuse, and trust concerns within defined SLAs.
• Oversee the application of advanced risk tools, transaction monitoring systems, and fraud detection models to identify high-risk activity; provide escalation support and drive resolution strategies for complex or ambiguous cases.
• Own and drive the development and implementation of scalable strategies for anomaly detection, abuse prevention, and enforcement of trust and safety standards.
• Serve as a subject matter expert for fraud detection and platform integrity, providing training, documentation, and coaching to analysts and key stakeholders.
• Act as a key liaison with cross-functional partners - including Product, Legal, Compliance, Business Intelligence, and Customer Experience, to inform policy development, refine workflows, and proactively address emerging risks or systemic gaps.
• Ensure operational excellence by tracking team performance, developing KPIs, improving investigative frameworks, and maintaining compliance with internal policies and external regulations.
• Lead continuous improvement initiatives to enhance automation, detection logic, and response protocols across the risk and fraud landscape.

• 7+ years of experience in Trust & Safety, Risk Management, Fraud Prevention, or a related field in a B2C marketplace, eCommerce, or SaaS environment.
• 2-4 years of experience managing high-performing teams and leading cross-functional initiatives.
• Strong understanding of fraud detection and prevention, chargebacks, and risk management workflows, including relevant Card Brand rules and regulations and platforms such as Stripe.
• Experience investigating complex and nuanced cases such as platform abuse, account takeovers, or policy violations and enforcing trust/safety standards.
• Global fraud knowledge, including familiarity with regional fraud trends, direct debit systems, and alternative/local payment method risks.
• Strong SQL proficiency - comfortable writing advanced queries to support investigations, reporting, and data-driven decision-making.
• A proactive, detail-oriented mindset with a strong sense of ownership and accountability in protecting platform integrity.
• Excellent interpersonal and communication skills, with the ability to influence, collaborate cross-functionally, and advocate for scalable, data-driven risk management strategies

Mindbody