Medical Information Specialist I

• We are the people of PPD thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health.
• You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.
• **Medical Communications** is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers.
• We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world.
• Come join our growing global team of over 900 healthcare professionals providing medical information and education.
• The **Medical Information Specialist **position provides technical and medical information, and/or performs intake of adverse events / product complaints with high-quality customer service.
• Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines.
• The information provided will be given to a level in parallel with the individuals expertise, experience and training.
• At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team.
• We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
• **Summarized Purpose**:- Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.
• - Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
• - The information provided will be given to a level in parallel with the individuals expertise, experience and training.
• **Essential Functions**:- Analyzes callers questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• - Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• - Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP''s, protocols, GCP''s, and applicable regulatory requirements.
• - Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
• As needed, research medical literature and drafts responses for such inquiries.
• **Education and Experience**:Bachelor''s degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job.
• Some countries (e.
• g.
• , Mexico) may require a health care professional degree or Medical information experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
• **Knowledge, Skills and Abilities**:- Excellent verbal and written communication skills.
• - Excellent language skills (comprehension, speaking, reading and writing).
• - Fluency skills in a second language may be required.
• - Proficient computer and keyboarding skills.
• - Good interpersonal skills.
• - Ability to work independently as well as part of a team.
• - Ability to interpret client provided complex medical and technical information - Organizational and time management skills.
• - Ability to maintain a positive and professional demeanor in challenging circumstances.
• **Working Environment**:PPD values the health and wellbeing of our employees.
• We support and encourage individuals to create a healthy and balanced environment where they can thrive.
• Below is listed the working environment/requirements for this role:- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• - Able to work upright and stationary for typical working hours.
• - Ability to use and learn standard office equipment and technology with proficiency.
• - Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• **PPD Defining Principles**:***- We have a strong will to win- We earn our customers trust- We are gamechangers- We do the right thing- We are one PPD

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