What are we looking for?Main assignments:Provide technical support to internal system users through the service desk platform;Verify internal customer requests in order to direct them to the correct responsible area, if necessary;Constantly work on improving systems in order to automate and optimize area processes;Support and configure, at 1st level, demands related to corporate work tools;Ensure user access by creating, modifying, and removing when necessary;Investigate and seek solutions for hardware and software problems;Create technical documentation and FAQs;Collect feedback on processes for continuous improvement;Ensure user satisfaction and maintain the list of service requests within the SLA.Requirements: EnglishDifferentials:Location of this position: Remote LATAMWhy build your carrer at Meta?We offer autonomy, clear goals and a dynamic and challenging environment, where professionals have the opportunity to interact with different technologies, participate in all types of projects, bring new ideas and work from anywhere in Brazil and (why not?) anywhere in the world. In addition, we are one of the best companies to work for in Brazil according to Great Place to Work and one of the 10 fastest growing technology companies in the country for 3 consecutive years, according to Anuário Informático Hoje.What are our values?- We are people serving people- We all think and act like owners- We are hungry for performance- We grow and learn together- We pursue excellence and simplicity- We have innovation and creativity in our DNAAll people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age or others. We want you to grow up with us in a welcoming environment full of opportunities.Did you relate? Then, #ComeBeMeta! Inscrever-se na vagaIndique alguém para essa vagaVocê pode indicar alguém para esta vaga enviando o currículo da pessoa que deseja indicar para o email abaixo.Compartilhar essa VagaCompartilhe essa vaga em sua rede social.Sobre NósMeta IT is a technology and innovation company dedicated to digital transformation (DX). From crafting digital strategies to delivering comprehensive technological solutions, we approach every project with a human-centered perspective. With 34 years of experience, our global presence extends to over 300 clients across 8 countries. We boast a team of 3,000 professionals spanning 350 cities and 14 countries.
