Senior Commercial Planning Manager
- São Paulo - SP
- Permanente
- Período integral
- Customer Experience Strategy: Develop merchant experience strategies by optimizing merchant management and operations to improve service quality in user transaction journeys 2.
- Merchant Experience Process Optimization: Streamline workflows across BD, customer experience, merchants & delivery.
- Quickly resolve issues & improve merchant capabilities 3.
- Merchant Governance & Platform Ecosystem Building: Create and implement merchant governance frameworks to identify and address compliance violations.
- Job Requirements:1.
- Education & Experience: Bachelor''s degree+,3+ years platform/Internet operations experience 2.
- Business Expertise: Proficient in platform transaction flows & user service systems.
- Experience in experience/merchant operations or governance preferred 3.
- Collaboration Skills: Strong cross-team coordination & project management.
- Ability to align product, tech, and support teams 4.
- Analytical Ability: Data-driven with structured problem-solving skills.
- Can diagnose and resolve experience issues
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