Client Services Manager (Sao Paulo, Brazil)

Randstad Enterprise

  • São Paulo - SP
  • Permanente
  • Período integral
  • Há 16 dias
Client Services Manager
  • Hybrid once a week in Sao Paulo, Brazil
Job MissionResponsible for developing the relationship, execution strategy and delivery of RPO and BPO solutions for a pre-selected portfolio of clients. Aiming to make the Talent Acquisition area a structure with well-defined processes and R&S intelligence in its entirety.Responsible for a portfolio of clients with revenues in excess of R$ 700,000.00.Organizational chartThe Client Services Manager will report to the Operations ManagerMain responsibilities
  • Control the results of KPI's and SLA's through control and monitoring methodologies
  • Improve the client's R&S strategies by presenting new concepts in an innovative way
  • Increasing internal customer satisfaction (Hiring Manager) by organizing and planning structured selection processes
  • Increasing candidate satisfaction by structuring selection processes with constant communication and feedback
  • Improving the way selection processes are carried out by including new technologies and tools
  • Directly manage the team of recruiters and researchers through the control tools and the vacancy spreadsheet, which are fundamental controls of the operation.
  • Ensuring a transparent and positive relationship with the client through weekly, monthly and quarterly meetings to present new proposals and results
  • Ensure the financial performance of the contract through financial management of GP and Opex within your portfolio accounts
  • People development: Be responsible for the development of your direct team through constant meetings focused on feedback and development plans.
Experience & Must Haves
  • 1-3 years of management experience
  • University degree
  • Global stakeholder experience and ability to communicate with all levels
Technical knowledge
  • Advanced within Office Package: Word, Power Point, Excel, Outlook
  • Advanced recruitment & selection experience and knowledge
  • Advanced in People Management

Randstad Enterprise