Head Of Delivery Safety

• - Localize and deploy core safety technologies, including real-time risk alerts, rider bio-metric authentication, and route risk evaluation.
• - Work closely with product and operations teams to embed safety standards into platform processes, tools, and training.
• Rider Safety Risk Management - Develop a real-time safety monitoring system for delivery partners in high-risk zones, leveraging Location-Based Services and historical incident data.
• - Design and maintain a rider-facing safety toolkit within the app.
• Incident Response & Emergency Handling - Establish an efficient on-call mechanism and SOP for managing safety incidents, ensuring rapid response and clear accountability.
• - Collaborate with local law enforcement when serious incidents occur; maintain escalation protocols and response partnerships in key cities.
• Field Operations & Local Safety Support - Build and lead a local safety operations team with presence in core operational cities, providing front line support during incidents and safety checks.
• - Monitor safety performance metrics and drive continuous improvement.
• Qualifications:- Over 8 years of risk control experience with multinational companies, including successful cases of building security systems from the ground up in emerging markets.
• - Expertise in public-private sector collaboration and innovation, having led national-level data interoperability projects or promoted safety legislation.
• - Technical insights: deep application of LBS risk control, AI prediction, bio-metric recognition, and other technologies to address complex security challenges.
• - In-depth understanding of Brazilian social and cultural contexts, with the ability to design localized solutions for specific local issues.
• - Ability to establish mutually beneficial safety mechanisms in legally ambiguous areas.
• - Fluent in English, with proficiency in Portuguese a plus.

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