Cabin Crew Member

• JOB PURPOSEThe job holder is responsible for providing the highest level of service to customers in the Economy cabin so that they enjoy the Worlds best inflight experience.
• They will ensure standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations.
• 2.
• JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS1.
• Before each flight, thoroughly prepare by updating self with onboard updates and communications to ensure that all elements of safety and service are consistently delivered on every flight.
• 2.
• Welcome customers with a smile during boarding, greet by name where possible, assist them to their seats and help them with their baggage.
• Personally introduce self to customers in the assigned area.
• Ensure customers are familiar with the seat functionality and IFE system.
• 3.
• Create a warm, friendly and Customer Service oriented atmosphere during the flight.
• Maintain cabin presence by being visible and available in the cabin throughout the flight.
• Create opportunities to make a difference to the customers experience by canvassing and anticipating their needs at all times during the flight.
• Identify opportunities to demonstrate the Service Personality through being considerate, personal and thorough.
• 4.
• Respond to call bells promptly and attend to customers needs in an efficient and friendly manner.
• If their requirements cannot be met, an explanation must be given and an alternative offered.
• 5.
• Pay special attention to High Value customers and those with special needs such as mothers with infants and elderly customers.
• 6.
• Ensure customers safety and comfort throughout the flight by maintaining a clean cabin, keeping working areas tidy and by constant monitoring, tidying and replenishment of the toilets.
• 7.
• Provide information and clarification to customers of known delays, diversions or disruptions.
• 8.
• Act as a brand ambassador by displaying immaculate image and uniform standards.
• Demonstrate a positive and professional image with appropriate conduct and behaviour at all times.
• 9.
• Contribute as an active and supportive team member.
• Take direction from the SFS/Purser, support decisions and act in accordance with the chain of command.
• Be prepared to work out of grade at any given time and proactively volunteer to assist in other cabins whenever necessary.
• 10.
• Actively promote Duty Free sales to customers,support the duty free operator and, if required, conduct the duty free service.
• Ensure sales comply with company policies and regulations.
• CRITICAL COMPETENCIES- Customer Service- Professional Behaviors- Teamwork- Professional ImageAbility to commute/relocate:- Rio de Janeiro, RJ: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Caderno Nacional