Application Support Specialist

• The ideal candidate will have a strong background in production support, particularly within the securities or financial services industry.
• This role requires excellent interpersonal skills, the ability to work effectively with global teams, and a growth mindset.
• Key Responsibilities: Provide comprehensive production support for our applications, ensuring their reliability and performance.
• Troubleshoot and resolve complex technical issues related to application functionality.
• Collaborate with cross-functional teams, including developers, business analysts, and global support teams, to address and resolve issues.
• Monitor application performance and implement improvements to enhance stability and efficiency.
• Document support processes and maintain accurate records of issues and resolutions.
• Participate in on-call rotations to provide 24/7 support as needed.
• Continuously improve support practices and contribute to the development of best practices.
• Must-Have Qualifications: Bachelor''s degree in a related discipline or equivalent work experience required; advanced degree is beneficial.
• 3+ years of related production support experience required; experience in the securities or financial services industry is a plus.
• Strong interpersonal skills and proven ability to work with global teams.
• Experience with basic scripting tools such as Python, Bash, PowerShell, Docker, etc.
• Growth mindset and a proactive approach to problem-solving.
• Preferred Qualifications: Advanced proficiency in DevOps, Agile, and Lean methodologies.
• Business knowledge of securities, fund accounting, collateral, and tri-party repo preferred but not required.
• Experience in platform engineering, cloud, virtual environments, MQ, database management, network, ITIL, and service management.

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