Junior Deskside Support Engineer

• We walk alongside our clients and partners, embedding innovation and agility into everything they do.
• We help them create transformative experiences and human-centered solutions for a better world.
• UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries.
• Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
• With us, youll create a boundless impact that transforms your careerand the lives of people across the world.
• Visit us at UST.
• ComThe Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience.
• They will act as the face of IT for the client and offer a personalized experience to the client end-user.
• They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-users IT support experience.
• To build a quality end-user experience, the DSE partners with client management and their vendors daily.
• Primary responsibilities:- End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps- Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications- Responds to end-user product related questions for all supported hardware, software and applications- Understands and maintains/outperforms service levels established- Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and

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