The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. You will:Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction-Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date-Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities-Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members-Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories-Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market-Be a point of escalation for our clients and respond promptly to any issues-Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed-Work with client contact on reporting and forecasting-Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)-Work with client contact on reporting and forecasting-Coordinate team incentives and Sales Performance Incentive Funds-Partner and build business relationships with all partners to ensure customer expectations are met You have:4+ years proven work experience in a sales role-1+ years of experience in a leadership role-Must be fluent in English on a professional environment-Experience in a BPO environment preferred-A passion for customer experience and driving team results-Experience in operations and strategy building-Excellent Coaching history-A record of developing and retaining great employees-Experience maximizing revenue through best practices-Experience working with Salesforce. com or similar CRM-Experience finding solutions as a manager-Change Management skillsFormação Acadêmica:Não informadoSalário:A combinarCargo:Gerente de vendasEmpresa:ConcentrixAtividades de teleatendimento.Ramo:Telemarketing/ CallCenter (ED)
