Support Engineer

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.

• Cooperate and support their fellow Support in resolving the incidents they require.

• Ensure compliance with the SLA for the resolution of cases established with clients.

• Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.

• Seek to impact on your colleagues for the improvement of the Support service.

• Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.

• + 2 years in Support related positions.

• Demonstrated interest in technical field and development/ automatization.

• Ability to influence and built effective working relationships with all levels of the organization.
• Experience working in agile environments.

• The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate level is required for collaboration with LATAM Teams.
• Intermediately SQL level.
• Remote collaboration capabilities.
• High skills in communicating complex technical issues to both technical and non-technical audiences.
• Problem solving skills.
• Knowledge of programming language desirable (no development experience).

• 🌎 Hybrid Work: Work together as a team
• 👩🏿‍💻 Flexible hours: We trust your work and skills
• 💻 Workstation Paid BYOD.
• 🏝 25 days PTO

Instaleap