SaaS Technical Support Engineer Intern

Qlik

  • São Paulo - SP
  • Estágio
  • Período integral
  • Há 2 mêses
What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.The SaaS Technical Support Engineer Intern RoleAs a SaaS Technical Support Engineer Intern, you will play a crucial role in assisting customers by troubleshooting technical issues, optimizing platform performance, and collaborating with cross-functional teams to enhance the overall user experience. You will gain hands-on exposure to cloud-based technologies, APIs, and debugging tools while developing problem-solving and communication skills in a real-world environment.This is not just a support role—it’s a learning-intensive experience designed to help you develop both technical expertise and customer-facing skills.What makes this role interesting?
  • Troubleshoot & Resolve Issues: Assist customers in diagnosing and resolving technical problems related to our SaaS platform via email, chat, and support tickets.
  • Analyze & Replicate Bugs: Reproduce customer-reported issues, analyze logs, and escalate complex problems to senior engineers.
  • Collaborate Cross-Functionally: Work closely with engineering, product, and customer success teams to enhance product reliability and user experience.
  • Enhance Documentation: Contribute to our internal knowledge base by documenting troubleshooting steps, FAQs, and best practices.
  • Test & Debug: Use tools like Postman, browser developer tools, and log analyzers to test APIs, integrations, and platform functionality.
  • Optimize Support Processes: Assist in automating workflows, improving response times, and enhancing the customer support experience.
Here’s how you’ll be making an impact:
  • Hands-on experience in SaaS technical support and customer interaction.
  • Mentorship from experienced engineers and industry professionals.
  • Exposure to real-world troubleshooting and debugging techniques.
  • Opportunity to work in a fast-paced, dynamic SaaS environment and more.
We’re looking for a teammate with:
  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
  • Understanding of RESTful APIs and debugging tools like Postman or browser developer tools.
  • Basic understanding of web technologies (APIs, HTTP, HTML, CSS, JavaScript) and cloud-based applications.
  • Familiarity with databases (SQL, NoSQL) and networking concepts is a plus.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team-oriented environment.
  • Preferred Qualifications (Nice to Have):
  • Experience with SaaS platforms, cloud services (AWS, Azure, Google Cloud), or ticketing systems (Salesforce, Jira).
  • Exposure to scripting or coding in Python, JavaScript, or any relevant language
The location for this role is:Sao Paulo, Brazil OfficeApply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!More about Qlik and who we are:Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join us and our values, check out our .What else do we offer?
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in ourIf you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s . Qlik may only respond to emails related to accommodation requests.Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

Qlik