Document Writer

• The primary goals are to improve user experience, reduce support inquiries, and ensure all content aligns with the upcoming rebranding initiative.
• Scope of Work: Content Review and Revision: Thoroughly review all existing Help Center articles on the Skills Boost platform.
• Revise articles for clarity, conciseness, and accuracy.
• Information Audit & Correction: Identify and rectify any broken links or outdated information within the existing documentation.
• Ensure all technical information and procedures are current.
• New Content Creation: Identify gaps in the current Help Center content based on user feedback, support ticket analysis, or product updates.
• Develop and publish new articles to address these identified content gaps.
• Rebranding Alignment: Ensure all existing and new Help Center content is consistent with the upcoming rebranding guidelines (e.
• G.
• , tone of voice, terminology, visual style if applicable).
• Required Skills: Proficient in documentation writing and technical writing best practices.
• Strong attention to detail and an ability to explain complex topics clearly and concisely.
• Familiarity with the Skills Boost platform is a plus.
• Languages: Advanced English and Portuguese.
• Deliverable Skills: ? A comprehensive set of revised Help Center articles.
• ? Newly created Help Center articles addressing identified content gaps.
• ? All Help Center content aligned with the new rebranding guidelines.

Caderno Nacional