Operations Associate
- Brasil
- Permanente
- Período integral
- Operational Rollouts:
- Track and monitor operational data and metrics, providing analysis and insights to support projects and initiatives.
- Assist in the implementation and ongoing monitoring of internal and external processes, including service level agreements (SLAs), to meet operational requirements.
- Collaborate with internal teams (commercial, clinical, product) to ensure alignment with commercial demand and contribute to project implementation.
- Client Engagement
- Support the coordination and execution of operational requests for client delivery (e.g., onsite events, webinars).
- Communicate with users via email, chat, and calls to provide timely support on Intellect's services.
- Share accurate information on available resources and options to help users make informed decisions-this may include assisting them in selecting appropriate care, clarifying service differences, and booking appointments.
- Deployment:
- Assist in provider sourcing and engagement in collaboration with the Care Operations team to deliver client outcomes.
- Handle administrative tasks such as responding to emails, managing booking requests.
- Support logistical administration related to provider sourcing and payment.
- Work collaboratively with team members in the APAC timezone while maintaining effective communication and workflow with clients primarily located in US/Canada and LATAM time zones.
- Experience within the tech startup space and ideally (but not required) within the Healthcare / Patient experience-related / Employee Assistance Program (EAP) industry.
- Strong operational background, able to get hands on in developing and ensuring adherence to processes from ground-up.
- Strong in data management, project management and scenarios analysis utilising spreadsheets and databases.
- Effective in communication and in working on projects cross-functionally.
- Thrive in meeting tight deadlines and managing priorities under pressure
- Open to candidates in Mexico and Brazil
- Global company - work in a diverse environment with people from nearly 20 countries
- Generous leave policy - time off to rest and recharge
- Christmas week off - company-wide break during Christmas, separate from annual leave
- Birthday leave - enjoy a day off on your birthday
- Quarterly mental health days - one day off every quarter to focus on your wellbeing
- Flexible work arrangements - work in a way that suits your lifestyle and goals
- Work-life balance - a culture that values personal time and long-term wellness
- Medical coverage - comprehensive insurance for peace of mind
- Performance bonus - high performance is recognised and rewarded
- Development budget - annual allowance to support your professional development
- Mental health support - premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials and communities - regular non-work events/activities to connect and have fun together