1799 EXPORT ANALYST
- Curitiba - PR
- Permanente
- Período integral
- Complete degree (Administration / Engineering / Economics / Foreign Trade);
- Fluent English and Spanish;
- Desirable knowledge of parts logistics;
- Experience in customer service and logistics processes;
- Proficiency in CRM tools and data analysis.
- Resolve inquiries, deviations, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty;
- Customer Support & Issue Resolution;
- Respond promptly and professionally to customer inquiries across all supported channels;
- Resolve customer issues, process requests, and escalate complex cases when necessary;
- Provide accurate, valid, and complete information using available resources and tools;
- Accurately document customer interactions, issues, and resolutions in the CRM or ticketing system;
- Maintain clear and complete records to support internal reporting and analysis;
- Escalate unresolved issues or service gaps to team leaders or specialists, following established protocols;
- Stay up to date with product knowledge, service procedures, system updates, and technological trends;
- Provide feedback and suggestions for improving processes, tools and customer needs;
- Monitor the shipments of spare parts from Belgium and USA, acting on deviations and practicing continuous improvement;
- Follow the order status, availability regarding customer's orders and process of quality claims as discrepancies and shipping needs such as tracking number, invoices and export documents;
- Execute Kaizens positively impacting our customers.