House (Hotel) Manager - Soho House São Paulo

• Ensure the delivery of exceptional, personalized guest service across all touchpoints of the Rooms Division.
• Serve as the senior Rooms leader on property, directing operations across Front Desk, Guest Services, Health Club, Housekeeping, and Maintenance.
• Personally engage with members and hotel guests to resolve concerns, gather feedback, and foster loyalty.
• Ensure that the physical condition of all guest areas meets brand standards through regular walkthroughs and preventative maintenance follow-ups.
• Maintain intimate knowledge of VIPs, members, repeat guests, and special preferences to enhance the personalized service experience.
• Lead departmental budgeting, forecasting, and P&L accountability, ensuring cost controls without compromising service delivery.
• Monitor labor productivity, scheduling, and departmental KPIs (e.g., ADR, Occupancy, RevPAR, service scores).
• Collaborate with Sales, Events, and Marketing to drive room revenue, Health Club revenue, and promote on-property experiences.
• Recruit, develop, and retain a high-performing Rooms Division team; actively coach department heads and emerging leaders.
• Implement structured training programs, SOPs, and service rituals to ensure consistency and excellence across all shifts.
• Conduct regular team meetings and one-on-ones to foster transparency, accountability, and collaboration.
• Ensure all team members embody Soho House values and deliver hospitality with authenticity and care.
• Oversee health, safety, and security compliance, conducting regular inspections and driving corrective action.
• Maintain full compliance with licensing regulations and local labor laws.
• Serve as property Duty Manager when assigned, acting as the highest on-site authority in guest-facing matters.
• All other duties as assigned by supervisor.

• 10+ years of progressive leadership experience in Rooms Division, Front Office, or Operations roles within boutique/luxury hotels.
• Proven success managing multifunctional teams (e.g., Housekeeping, Maintenance, Front Desk, Health & Wellness).
• Deep knowledge of hotel systems including Opera PMS, Salesforce, OpenTable, and the Microsoft Office Suite.
• Exceptional interpersonal, organizational, and communication skills.
• Ability to multitask in a high-pressure, guest-centric environment.
• Bachelor's degree in Hospitality Management or related field preferred.
• Professional proficiency in English (both written and spoken) is required.
• Additional language skills are considered a strong asset.

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Soho House