Senior Account Executive
Busbud
- São José dos Campos - SP
- Permanente
- Período integral
Whether through our app or website, buying with us is as simple as searching, paying, and traveling. It’s that easy!As part of the global Busbud group, present in over 80 countries, we’ve strengthened our position as the leading partner for bus companies and built the largest bus ticket marketplace in the Americas. Join us and be part of the digital transformation of the global bus travel market!What We’re Looking ForThe professional will be responsible for driving the success of regional clients by managing our Marketplace (B2C) and Local Sales (B2B) solutions, in a consultative and results-oriented approach. This includes partnering closely with marketing to strengthen local brand presence and customer activation, while monitoring key metrics like GMV, platform usage, engagement, and NPS to ensure continuous improvement.This role also leads onboarding and training to boost solution adoption and digital education, maintains strong relationships with local operators and decision-makers, and identifies opportunities for upselling, cross-selling, and portfolio growth. Additionally, it involves developing and executing strategic account plans, resolving operational issues in collaboration with internal teams, and acting as the primary link between clients and our product, support, finance, marketing, and operations teams.Keeping systems updated (CRM, account history, action plans), mapping regional trends, providing strategic insights, and supporting on-site visits and local initiatives are also key responsibilities. Ultimately, this role reinforces our client relationships and brand presence across all levels.Responsibilities
- Ensure customer success by leading onboarding, training sessions, and tracking key metrics (GMV, engagement, NPS).
- Identify opportunities for upselling, cross-selling, and expanding solution adoption.
- Serve as the bridge between clients and internal teams (product, support, finance, marketing, and operations).
- Proactively resolve operational issues and keep systems up to date (CRM, action plans).
- Map regional trends and generate strategic insights for the business.
- Use tools such as CRMs, data platforms, ticketing systems, and advanced spreadsheets.
- Degree in Business Administration, Marketing, Management, or related fields.
- Intermediate English.
- Prior knowledge of the bus or urban mobility sector.
- Experience with onboard solutions, in-person sales systems, or terminal management.
- Background working with clients in [TBD], understanding seasonality and regional specifics.
- Experience driving digital transformation in traditional companies.
- Availability for occasional regional travel.
- Ability to adapt to diverse client profiles and operational maturity levels.
- Data analysis and SQL skills.
- Competitive market compensation;
- Flexible benefits via Swile card;
- National medical and dental coverage;
- Relaxed, dynamic work environment;
- Sesc benefits;
- Transportation allowance;
- Planned day offs.
- Garantir o sucesso do cliente, conduzindo onboarding, treinamentos e acompanhando indicadores (GMV, engajamento, NPS).
- Identificar oportunidades de upsell, cross-sell e expansão do uso das soluções.
- Atuar como elo entre cliente e times internos (produto, suporte, financeiro, marketing e operações).
- Resolver problemas operacionais e manter sistemas atualizados (CRM, planos de ação).
- Mapear tendências regionais e gerar insights estratégicos para o negócio.
- Utilizar ferramentas como CRM, plataformas de dados, sistemas de ticketing e planilhas avançadas.
- Superior - Administração, Marketing, Negócios e áreas afins
- Inglês nível intermediário
- Conhecimento prévio do setor rodoviário ou de mobilidade urbana
- Experiência com soluções embarcadas, sistemas de venda presencial ou gestão de terminais
- Vivência com clientes do [TBD], compreendendo sazonalidades e particularidades regionais
- Experiência em transformação digital de empresas tradicionais
- Disponibilidade para viagens esporádicas na região
- Boa capacidade de adaptação a múltiplos perfis de cliente e maturidades de operação
- Análise de dados e SQL
- Remuneração compatível com o mercado;
- Benefício flexível por meio do cartão Swile;
- Assistência médica e odontológica com cobertura nacional;
- Ambiente descontraído e dinâmico;
- Benefícios Sesc
- Vale transporte
- Day Offs programados;