Crm And Customer Engagement Manager

• The successful candidate will be responsible for implementing strategies that ensure high-quality data, optimising sales processes, conducting market research, and enhancing customer experiences.
• If you''re proactive, analytical, and passionate about creating exceptional customer journeys, check it out!What you''ll do:Your role will be diverse with responsibilities ranging from introducing the internal CRM system to the market to managing customer care and communication programs.
• You will serve as the primary point of contact for managing and distributing customer engagement programs.
• Your ability to develop a comprehensive customer contact strategy will be crucial in this role.
• Additionally, you will provide a robust system basis to manage the sales funnel by integrating all prospecting channels into a structured tracking process.
• Your analytical skills will come into play as you conduct regular analysis of sales funnel indicators to support Regional Managers in optimising dealer-level processes.
• What you bring:Bachelors degree in Business Administration or related areas with a focus on customer care / CRMMasters Degree (preferred) or MBA8+ years of experience in Marketing and CRM focusing on high-involvement product marketing3+ years of leadership experienceExcellent verbal and written communication skills with fluency in English (written and verbal)Proactive with an analytical mindset and data driven approachWhat sets this company apart:Our client is a globally recognised brand known for its commitment to innovation and excellence.
• They offer a dynamic work environment where creativity and initiative are valued.
• Their team is composed of diverse, talented individuals who are dedicated to delivering high-quality experiences for their customers.
• They believe in providing their employees with opportunities for professional growth and development, fostering a culture of continuous learning.
• Please submit your CV in English.
• For further information, please reach out to #J-18808-Ljbffr

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