Technical Lead, Service

• The Technical Lead serves as the primary representative at customer business units.
• This role involves acting as a liaison between Hexagon and the customer, facilitating communication, overseeing the quality and timeliness of service delivery, managing administrative and technical tasks, and ensuring adherence to safety and confidentiality standards.
• The Technical Lead plays a critical role in coordinating efforts to meet customer requirements and maintaining a smooth operational relationship.
• Lead and develop technical teams, set performance expectations, and conduct regular coaching sessions to ensure team development and success.
• Plan, monitor, and control service activities, ensuring quality and timely delivery.
• Assist with incident management, operational troubleshooting, and support cases to ensure the smooth operation of Hexagon ALI solutions.
• Collaborate with the account team, global support, product, and customer success teams to address and resolve customer issues, ensuring alignment and consistency across all touchpoints.
• Interface with customers, ensuring implementation excellence.
• Engage with customers and provide support.
• Provide feedback based on client experiences to product and professional services teams for product and process improvements.
• Interface with sales and customer success teams to develop strategies and resource plans to anticipate demand for implementation services and workforce needs.
• Education / QualificationsExperience in application support, service delivery, or customer-facing roles within a software or technology company is required.
• Team management and leadership experience is desirable.
• Implementation of projects and solutions in a technical leadership or project management role is a plus.
• Technical Knowledge: Expertise in Hexagon asset lifecycle information management solutions is a differentiator.
• SkillsAbility to assess service demands, evaluate their severity, and negotiate timelines while addressing issues.
• Skilled in managing resources and adapting to dynamic, fast-paced environments.
• Strong leadership and team management skills, ensuring activities align with project goals and standards.
• Excellent interpersonal and communication skills for engaging effectively with customers and internal teams.
• Languages: Spanish - Intermediate is a plus.
• About HexagonHexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies.
• We focus on data to improve efficiency, productivity, quality, and safety across various sectors.
• Our Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities.
• We enable customers to unlock data, accelerate modernization, and increase productivity while promoting sustainability.
• Hexagon (Nasdaq Stockholm: HEXA B) employs approximately 25,000 people in 50 countries, with net sales around 5.
• 4bn EUR.
• Learn more at hexagon.
• Com and follow us @HexagonAB.
• Why work for Hexagon?At Hexagon, if you can see it, you can do it.
• We trust you to bring your ideas to life.
• We are committed to creating a supportive environment with resources to support your ambitions, regardless of who you are or where you are in the world.
• *According to a recent workplace effectiveness survey by Korn Ferry, Hexagon''s Asset Lifecycle Intelligence division was recognized as one of the most engaged and enabled workplaces among similar organizations.
• *Everyone is welcomeWe believe diverse and inclusive teams are key to our success.
• We do not discriminate and embrace differences.
• We are committed to providing equal opportunities, fostering an inclusive environment, and ensuring fairness for all.
• Respect is fundamental to our operations-speak up and be yourself.
• You are valued here.
• #J-18808-Ljbffr

Caderno Nacional