Revenue Operations Systems Administrator

Clearstory

São Paulo - SP
Permanente
Período integral

Há 2 mêses
Aplicar facilmente

OverviewChange Orders are a $200 billion problem in commercial construction. They slow down jobs, create billing chaos, and strain relationships between GCs, subs, and owners. Clearstory was built to fix that—fast.We’re the industry’s first (and only) Change Order Communication and Workflow Platform. Our network-based SaaS solution closes the gap between financial systems, field teams, and project stakeholders. Instead of juggling spreadsheets, PDFs, and inbox threads, teams use Clearstory to streamline T&M tags, standardize Change Orders, and keep everyone aligned in real time.The market is massive, the pain is urgent, and our product is purpose-built to solve it. We’ve already proven product-market fit with some of the biggest names in construction. As we scale, strong revenue operations systems, clean data, and AI-ready infrastructure are critical to supporting Sales, Marketing, and Customer Success.To support our next phase of growth, we’re hiring a Revenue Operations Systems Administrator to help maintain, operate, and evolve the systems that power our go-to-market and customer lifecycle.The RoleWe are seeking a detail-oriented, systems-minded Revenue Operations Systems Administrator to help operate, maintain, and evolve the systems that power Clearstory’s go-to-market engine.This role will support the success of our revenue systems and processes, with HubSpot at the center and tightly integrated tools including Gong, CPQ/document automation (PandaDoc), data enrichment and orchestration platforms (ZoomInfo and Clay). You will ensure these systems work together cleanly, reliably, and at scale across our go to market teams.You will partner closely with the Head of Revenue Operations and GTM leaders in the U.S. to maintain system health, enforce data standards, ensure process documentation and adherence, and continuously improve automation and workflows as the business grows.This position is well-suited for someone who enjoys structured systems work, operational rigor, clear ownership, and being accountable for both system reliability and documentation quality.What You’ll OwnRevenue Operations Systems Administration

Serve as a day-to-day owner and administrator of HubSpot CRM
Administer and support core connected revenue systems, including:

Gong (conversation intelligence and CRM sync)
CPQ and document automation tools such as PandaDoc
Data enrichment and orchestration platforms such as ZoomInfo and Clay
Maintain and configure:

Contacts, Companies, Deals, and Tickets (as applicable)
Properties, property groups, and schemas
Pipelines, lifecycle stages, and associations
Own system access, permissions, and seat provisioning across revenue tools
Support testing, QA, and safe deployment of system changes
Ensure systems remain stable, scalable, and easy to use as the company grows
Maintain clear, well-organized documentation covering:

System architecture and data flows
Key workflows and automations
Field definitions, schemas, and naming conventions
Change logs and release notes for system updates

Automation, Workflows & Core Processes

Build, maintain, and monitor workflows across HubSpot and connected systems to support:

Data hygiene and normalization
Lifecycle stage updates across Sales and Customer Success
Routing, ownership assignment, and notifications
Deal progression and CPQ/document workflows
Troubleshoot workflow failures, sync issues, and automation errors
Document workflows and integrations clearly, including purpose, logic, dependencies, and known edge cases
Maintain workflow documentation and change logs to support long-term scalability

Data Hygiene, Governance & Quality

Own data cleanliness, consistency, and structure across the revenue stack
Define and enforce standards for:

Deduplication
Required fields
Naming conventions and formatting
Monitor and validate inbound data from:

Web forms
Product data integrations
Gong, PandaDoc, ZoomInfo, Clay, and other third-party tools
Partner with data stakeholders to ensure reliable data flow between product and GTM systems
Proactively identify, investigate, and resolve data quality issues
Support territory, ownership, and account hierarchy management
Document data standards and governance rules to ensure consistent usage across teams

AI & Advanced Automation

Partner with the Head of Revenue Operations to prepare and maintain data architecture that supports AI-driven use cases
Prototype and deploy AI-assisted workflows for:

Segmentation and enrichment
Lead and account scoring support
Data normalization and classification
Ensure CRM schemas, fields, and workflows are structured to support:

AI-assisted analysis
Automation and orchestration tools
Future AI-enabled workflows across Sales, Marketing, and Customer Success
Document AI-assisted workflows and assumptions to ensure transparency and maintainability

Marketing, Sales & Customer Success Systems Support

Support defined marketing operations tasks in HubSpot, including:

Building lists and segments from documented criteria
Supporting email nurtures from approved specifications
Managing forms and campaign tracking
Act as a systems support partner for Sales and Customer Success:

CRM and workflow troubleshooting
Data cleanup and field updates
Ownership, pipeline, and territory adjustments
Reduce friction and manual work for customer-facing teams by ensuring systems behave predictably and are well-documented

Web, CMS & Tracking Support

Support website CMS administration as it relates to GTM data capture
Support Google Tag Manager and Google Analytics integrations
Monitor form submissions, conversion tracking, and downstream data flow
Collaborate on custom tracking, event instrumentation, and validation
Ensure accurate data flow from website → HubSpot → reporting
Document tracking implementations and data definitions

Foundational Reporting & System Monitoring

Maintain baseline HubSpot dashboards and reports
Monitor system health indicators, including:

Data completeness
Workflow and sync errors
Routing and ownership accuracy
Support ad hoc data validation and operational reporting requests
Partner with RevOps leadership to ensure reporting accuracy and trust
Maintain reporting documentation and metric definitions

What Success Looks LikeWithin the first 6–12 months, success in this role looks like:

HubSpot data is consistently clean, reliable, and trusted across teams
Core workflows and automations run with minimal errors and clear documentation
Sales, Marketing, and Customer Success experience reduced friction due to reliable systems
Data flows between product and GTM systems are stable, monitored, and well understood
Foundational AI-assisted workflows are live and improving operational efficiency

RequirementsWho You Are

3+ years of hands-on experience in Revenue Operations, with a strong focus on HubSpot CRM administration, configuration, and workflows
Deep experience working directly in HubSpot as a system administrator
Strong attention to detail and a high bar for data accuracy and reliability
Comfortable supporting Sales, Marketing, and Customer Success teams
Organized, dependable, and process-driven
Comfortable working remotely and collaborating across time zones

Nice to Haves

Experience administering and building workflows across a modern GTM tech stack, including tools such as:

Sales engagement and conversation intelligence platforms (e.g., Gong)
Data enrichment and orchestration tools (e.g., Clay)
Marketing automation and lifecycle tooling
Familiarity for CPQ tools such as PandaDoc
Familiarity with website CMS administration (e.g., Webflow, WordPress, or similar)
Exposure to AI-assisted workflows, automation, or data preparation for AI use cases
Working knowledge of SQL for data validation, analysis, or troubleshooting
Experience supporting B2B SaaS or vertical SaaS companies
Familiarity with product-led growth data and lifecycle concepts
Experience working with distributed or offshore teams

BenefitsThe Company You’ll JoinClearstory is a first-of-its-kind, category-defining SaaS company transforming how commercial construction teams communicate and manage change orders. We replace manual, error-prone processes with modern workflows that improve transparency, profitability, and collaboration.We are a Series B, 100% SaaS company with strong momentum, a growing customer base, and a clear mission to modernize a critical but underserved part of the construction industry.The OpportunityAs a Revenue Operations Systems Administrator, you’ll play a critical role in helping Clearstory scale its revenue and customer systems. Your work will directly support Sales efficiency, Marketing execution, Customer Success visibility, and the reliability of our data foundation—including readiness for AI-enabled workflows.Benefits

Fully remote role
Competitive market-rate compensation for the region
Exposure to modern SaaS revenue operations and AI-enabled workflows
Opportunity to expand responsibilities over time

Clearstory