Customer Service Representative

• 000MT of FP pectin exported per year; 500 MT of FG/BG/CMC imported per year- Ensure all actions meet local rules for foreign business (import and export)- Keep import and export costs at minimum level and service at maximum level- Work with process stakeholders to ensure achieving the planned goals**Principal Duties & Responsibilities**:- Order handling from creation to billing- Coordinate shipments with warehouse, broker, transport company- Keep customers informed about the shipment status- Prepare and send documentation to Customers for all shipments- Work to prepare KPI reports (shipping tracking, document accuracy, export costs)- Coordinate shipments and customs releasing flow for all import processes- Work to prepare import costs and KPIs (releasing time, damage, transit time);- Responsibility and autonomy to report issues related to SGQSA to the managing director and the quality department.
• - Actively contribute to the continuous improvement of SGQSA.
• **Requirements**:- University Degree in Logistics, Foreign Business or Business Administration- Minimum 3 years experience in Export/Import procedures- Strong knowledge in Foreign Business logistics- Some knowledge in SAP- Deep expertise in Microsoft Office (Excel specially)- Familiar with Customer Service Relationship- Some experience with logistic vendors relationship- Excellent communication and organization skills, including experience and ability in establishing procedures, systems, and presentations- Strong communication skills in English, both verbal and written- Team workIf you additionally describe yourself as an out-of-the-box thinker and results-oriented who understands how to influence and communicate effectively, while being a role model for our company principles, then you are the right person for this position!LI-ANJ.
• M.
• Huber Corporation is an EEO/AAP employer.

Caderno Nacional