Technical Support Engineer (Data)

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• , Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.
• The product supports both SaaS and on-prem deployments.
• Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.
• About Role: As a Technical Support Engineer (Data) , you will work with leading enterprise organizations and startups to realize the power of data analytics.
• Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure.
• This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.
• Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.
• We are employing best-in-breed tools along with processes co-authored or directly influenced by our team.
• We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.
• Required skills: Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment Experience with databases such as MongoDB , Redshift, MySQL, Oracle, and Snowflake Skilled in reading and writing SQL queries Understanding Data Modelling, ETL/Data Integration is a plus Knowledge of Mongo Shell Scripting is a strong advantage Experience working with the JDBC framework is a plus Practical experience with Linux operating systems (Debian and RHEL-based) Experience with Docker and Kubernetes is a strong advantage Understanding of Containerization Concept and Auto-Scaling is a plus Familiarity with REST APIs is an advantage Knowledge of Python or scripting languages such as JavaScript is a plus Work Hours : US East business hours.
• Scope of work: You will handle customer questions and issues by combining business acumen with technical assessment skills.

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